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Careers
We are always looking for individuals who share our passion for IT Security and Compliance and embrace the collaborative and entrepreneurial culture that is critical to our continued success. To apply for a career opportunity at WaveRider, please submit your resume to: [email protected]
Available Positions
- Senior Support Engineer - Job Number: 1002
Work closely with our customers to:
• Triage inbound support cases
• Resolve Tier 2 & 3 cases independently or with the help of teammates
• Handle overload of Tier 1 cases when necessary
• Conduct daily health-checks on assigned accounts
• Work with Account Managers on strategic customer activities and new projects
• Contribute to and track activity, after action, root cause and daily status reports
• Document best practices and Play Book entries
• Work closely with account managers to increase customer satisfaction
• Provide technical direction to customer IT support staff
• Rotate on call status one weekend per month
Experience
• 5 years of experience in IT/Consulting
• 5 years of experience in Systems Administration/Engineering
• Hands-on Tanium experience a major plus
• Strong troubleshooting skills
• Ability to articulate and communicate
• Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
• Endpoint Security
• Endpoint Support/Troubleshooting
• Incident response
• Systems Management
• Systems Administration
• Software Engineering
• Utility Scripting (e.g. bash, PowerShell, VBScript, Python, etc.)
• Demonstrated critical thinking skills
• Ability to break a problem down into manageable, ordered piece parts
• Ability to convey problem statement and plan of attack to others
Education
BA/BS or equivalent experience required
Apply here
- Support Engineer - Job Number: 1001
Working closely with our customers to:
• Triage inbound support cases
• Solve Tier 1 & 2 cases independently or with the help of team-members
• Provide demos to prospective customers
• Identify and assign tier 3 support cases to Sr. Support Engineers
• Conduct health-checks on assigned accounts
• Contribute to and track activity, after action, root cause and daily status reports
• Document best practices and ‘Run Book’ entries
Experience
• 3 years of experience in IT/Consulting
• 3 years of experience in Systems Administration/Engineering
• Hands-on Tanium experience a major plus
• Strong troubleshooting skills
• Ability to articulate and communicate
• Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
o Endpoint Security
o Endpoint Support/Troubleshooting
o Systems Management
o Systems Administration
o Utility Scripting (e.g. bash, PowerShell, VBScript, Python, etc.)
• Demonstrated critical thinking skills
• Ability to break a problem down into manageable, ordered piece parts
• Ability to convey problem statement and plan of attack to others
Education
BA/BS or equivalent experience required
To Apply, click here
WaveRider Security Mission
them minimize security risks, reduce costs and achieve their security objectives.
Why choose us
What We Do
Eliminate security implementation challenges such as:
- Prohibitive costs of hiring, training and retaining highly skilled security staff
- Shortage of qualified information security personnel
Take advantage of security industry best practices
Develop and deploy effective security solutions
Utilize our expertise for a thorough security assessment
Address regulatory compliance mandates for data protection
Assure successful security project completion
Reassure your clients and stakeholders
Contact Us
Office
1835A S. Centre City Pkwy, Ste. 280, Escondido, CA 92025.
Call Us
(858) 224-0020